Refund Policy

Returns & Exchanges

CloverSac accepts returns and exchanges for both defective and non-defective products.

  • Returns must be requested within 30 days from the delivery date.

  • Items must be new, unused, and returned in their original condition, including:

    • Original plastic packaging

    • Tags intact

  • Returns are accepted by mail only.

To request a return or exchange, please contact us at:
contact@cloversac.com

Return Shipping & Fees

  • Shipping fees are non-refundable.

  • Customers are responsible for return shipping costs.

  • No restocking fee is charged.

  • Return labels are the customer’s responsibility.

Refund Processing

  • Once your return is received and inspected, refunds will be processed within 3–7 business days.

  • Refunds will be issued to the original method of payment.

  • Depending on your payment provider, it may take up to 30 days for the refund to appear on your statement.

Custom-Fit & Product Selection Disclaimer

CloverSac produces custom-fitting organizers designed to fit handbags and purses as closely as possible.

  • All size and fit recommendations on our website are based on:

    • Customer feedback

    • Closest available fit suggestions

  • Purchasers are solely responsible for:

    • Choosing the correct color, size, and product

    • Carefully reviewing product details before purchase

    • Ensuring no unauthorized use of their payment method (including by children or family members)

Shipping Method Disclaimer

  • By default, orders are shipped via Standard Airmail with tracking available for certain countries.

  • This is the most economical shipping option.

  • If you prefer a premium courier service (e.g. DHL Express, FedEx, or UPS), please contact us before ordering for a custom shipping quote.

Non-Delivery / Returned-to-Sender Orders

If an order is returned to Singapore due to:

  • Non-delivery

  • Non-collection

  • Incorrect or incomplete address

You may choose one of the following options:

  1. Refund for product(s) only

    • Shipping fees are not refundable

    • Refund is processed after we receive the returned parcel

    • Return transit may take 60–90 days

  2. Re-shipment of the order

    • Customer is responsible for new shipping charges

Supported Countries

This policy applies to customers in the following countries:

Australia, Brazil, Canada, France, Germany, India, Japan, New Zealand, United Kingdom, United States