No products in the cart.
All of our Singapore orders are delivered via SmartPac which is a service provided by SingPost.
How is my parcel delivered by SmartPac?
SmartPac is a service provided by Singpost. Postman delivers SmartPac to recipient’s doorstep. If unsuccessful, postman will deliver to letterbox instead. Safe and secure with tracking no. Track your SmartPAc delivery on www.singpost.com. Delivery in 2 to 3 working days.
How long does delivery takes?
It takes 3 to 5 working days to process all orders and another 2 to 3 working days for delivery. In total, 5 to 8 working days after order is placed.
The tracking number link show “Pending”?
SingPost website normally take 1 to 2 days to update their tracking so if you order is only dispatched today, it will not show immediate status update.
Will you call before delivery or make special arrangement for delivery?
Sorry that wouldn’t be possible as SmartPac does not allow this sort of special arrangement.
What will happen to my item if no one is at home to receive my order?
Your order shall be delivered to your letterbox and the delivery note will be signed by the Postman.
I still did not get my order?
After 10 working days or 2 weeks, if you still don’t get your order. Please write to us at firstname.lastname@example.org immediately.
For further assistance, please write to us at email@example.com.